04:52 - Starting on good foundations - telling a story that appeals to your potential users, building a brand that people love and connect to
10:22 - Make a proposal to the client - including the story to tell, the technologies you advise to use and (sometimes) some first designs
12:27 - The craftmanship of design - The strategy drives the design, you pick the best way to communicate the story with a color, a tone of voice, visuals. And give an example page of how it's going to look.
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