Organizations are quite adept at declaring what they stand for in their Vision, Mission and Strategy documents, but it's what they say and do on a day to day basis that truly defines its values and culture. And when these values drift from the values of the employees, the ensuing hypocrisy is exposed, typically during a self-made crisis. This is the beginning of the story on how the worst moment in my professional career lead to insights that helped transform a global organization.
Mike Amato TED Idea Search video: What happens when an organization can no longer hear itself talk
Organizations are quite adept at declaring what they stand for in their Vision, Mission and Strategy documents, but it's what they say and do on a day to day basis that truly defines its values and culture. And when these values drift from the values of the employees, the ensuing hypocrisy is exposed, typically during a self-made crisis. This is the beginning of the story on how the worst moment in my professional career lead to insights that helped transform a global organization.
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